•CitiLink Broadband Solutions bypasses the traditional phone companies with our own private network, delivering high-quality service to business customers in under-served locations.
•Guaranteed bandwidth speeds between 1.5 Mbps and 100 Mbps. CitiLink Broadband Solutions is scalable to fit your needs.
•We offer true broadband redundancy. Our technology provides a backhoe-proof communication link that is not susceptible to the hazards of traditional copper or fiber connections.
•Our network has been designed for redundancy, eliminating a single point of failure and resulting in a 99.99% reliability guarantee.
A: Click here to open up a map of our coverage area.
Q: What services do you provide?
A: We provide business class internet and telephone services.
Q: Can I keep my telephone number?
A: Yes, CitiLink will port your current number to our services and make arrangements to disconnect any remaining service from your current provider.
Q: How much bandwidth can you provide?
A: We can provide anything from 1.5 Mbps to 100 Mbps
Q: Can I add additional bandwidth to a CitiLink connection?
A: CitiLink provides scalable bandwidth – you can easily upgrade your connection with a phone call. We can usually “turn you up” in a matter of minutes. For example, if you have a 3 Mbps connection with us, you can turn it up to 4,5,6,7, or 8 Mbps with a simple telephone call.
Q: Is customer service available 24/7/365?
A: Absolutely. Our customer service team is always available to help you and monitor your connection.
Q: Is a CitiLink connection secure?
A: Yes. A CitiLink connection is by its design incredibly redundant.
Q: Is CitiLink affected by weather?
A: Because our network broadcast remains below the cloud cover, weather rarely has any affect on our service.
Q: What frequencies do you use?
A: We use the 3.65 WiMAX Licensed spectrum.
Q: Will CitiLink service interfere with other wireless signals?
A: No. Each customer is tuned to a specific wireless frequency, which does not interfere with cell phones, wireless networks, radio signals, etc.
Q: How quickly can you install my service?
A: Our goal is to have your internet connection established in two weeks and your phone service within 30 days.
Q: Is CitiLink satellite?
A: No. Our entire network is deployed utilizing tall structures and communication towers to broadcast the WiMAX radio signal to our customers.
Q: Are there any loop charges or taxes?
A: Minimal – that’s one of the great benefits of a CitiLink connection! Because we are not beholden to the phone company, we are able to save you money on local loop charges and taxes.
Q: Do you charge extra for static IP Addresses?
A: CitiLink includes 1 Static IP Addresses with our service. Additional IP’s available upon request at an additional charge.
Q: Does CitiLink require a service contract?
A: Yes. We have 12, 24, and 36 month options.
Q: Can you provide usage reports?
A: Yes. Our customer service team can provide you usage reports upon request.
Q: Does CitiLink provide residential service?
A: CitiLink is a business services provider. However, service is available for professional home office use.
